Privacy Policy
Which? is committed to safeguarding the privacy of our users
while providing the highest possible quality of service.
Which? privacy policy
Welcome to the Which? Privacy Policy. By visiting the Which?
websites and sharing information with us you agree to be bound by
this privacy policy, so please read it.
1. Who we are
Both Which? Limited and the Consumers' Association are registered
as Data Controllers in accordance with the Data Protection Act 1998
(Registration Numbers Z7154913 and Z6003023 respectively).
Further information about Which? Limited and the Consumers'
Accociation can be found on our Terms and Conditions page.
www.which.co.uk, www.whichcompare.co.uk,
www.whichdigitalstore.co.uk,
www.which-local.co.uk,
www.switchwithwhich.co.uk,
www.whichlegalservice.co.uk
and all other Which? websites are operated by Which? Limited, and
they are part of a larger range of products and services that we
offer.
The terms "Which?", "we", "us", or "our", refer to the operator of
the website you're in.
2 General
Which? is committed to safeguarding the privacy of users of our
website.
We will only use the information that we collect about you lawfully
in accordance with the Data Protection Act 1998 and any other
applicable regulations currently in force.
We will only pass your details to those companies who process data
for us on your behalf, to ensure that we can fufill all our
obligations to you. We ensure that these companies agree to very
high standards of privacy and we are very fussy about chosing only
those companies that can offer the high levels of data security
which we require.
We will never pass your data details (email, address, or telephone,
cookie details etc.) to any third parties for marketing
purposes.
If you have any requests concerning your personal information or
any queries about these practices, please contact us.
3 Security
We are committed to ensuring your information is secure. In order
to prevent unauthorised access or disclosure we have put in place
suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
4 Information collected
We collect the following information:
• Where you contact us through enquiry and registration forms,
we collect the details you provide to us (typically the personal
details include your name, postal address and email address).
• Where you visit this website, we collect information
automatically about your visit. This information includes your IP
address, domain name and browser used. The information obtained in
this way (i.e. your browsing patterns) will be used to track
visitor behaviour to provide us with statistics and to assist us in
marketing our products and services.
• Where you purchase a subscription to Which? Online or make
an order with the Which? online shop, we will collect your payment
details.
• Where you submit a review, we collect the details you
provide to us.
5 Use of personal information
We process personal information collected via our websites for the
purposes of:
• Providing a high quality service.
• Processing, invoicing, collecting payment and fulfilling any
orders you may have made.
• Providing you with access to any subscribed content.
• Conducting market research surveys.
• Running competitions.
• Providing you with information about products and services
we offer (including updates and changes to services).
• Building up marketing profiles, aiding strategic development
and auditing usage of the site.
• Providing you with information about our campaigns or for
potentially contacting you for appearing in campaigns related media
(with your consent).
• Dealing with and responding to any queries you contact us
about.
6 Contacting you
We or one of the third parties that processes data on our behalf
may contact you in relation to an order you have placed if we need
to discuss your order further. You may be contacted by post,
telephone or email in relation to an order for a product or
service.
As a result of ordering from us your name and address may be added
to a Which? mailing list. One of your benefits as a member of
Which? may be receiving our consumer email newsletter. Which? also
offers a range of services and publications designed to keep you up
to date on consumer issues and we'd like to contact you about these
from time to time, as well as sending you our special
promotions.
Generally we will contact you by post, but if you opt-in to our
marketing, we may send you information about our products and
services via email or telephone you. However, you can unsubscribe
to such communications at any time.
If you would prefer to not be contacted in any of the above ways,
please email us at editor@which.co.uk or write to
Dept. DNP2, Which?, Castlemead, Gascoyne Way, Hertford, SG14 1YB
with your written instructions and contact details.
7 Accessing and controlling your personal
information
If you believe that we hold your personal data and you would like
copies of any records that we hold, please write to us at CS
Operations Management, Castlemead, Gascoyne Way, Hertford, SG14
1LH, making your request clear. We will then respond to you within
40 days. Please note that such a request will incur a fee of £10 to
cover administration costs.
If you do not wish your personal information to be used by us in
the ways stated in this Privacy Policy, then please notify us in
writing by contacting us by email at editor@which.co.uk or at Dept.
DNE, Which?, Castlemead, Gascoyne Way, Hertford, SG14 1YB.
8 Use of cookies
A cookie is a piece of text which is stored by your browser on your
computer's hard drive.
A cookie helps us analyse web traffic or lets us know when you
visit a particular site. We use the software of a third party
company on our website to collect the data from a cookie on our
behalf.
We use cookies when you access any Which? website to track patterns
of behaviour of visitors to our site, to let us know when your
browser is logged onto our website, to build up marketing profiles
and understand browsing patterns or if you purchase something via
our Which? online shop, because it enables us to speed up the
buying process by allowing use of a shopping basket.
While our cookies, by necessity, contain some personal information,
such as your name, email address, preferences and whether or not
you are a customer of Which?, they do not contain or store
information relating to your financial/credit card details. The
information that is collected by the cookie will be used solely for
tracking patterns of visitor behaviour to provide us with
statistics and to identify groups of users to assist us in
marketing our products and services.
If you log in as a subscriber and tick the 'remember me' box, we
use a permanent cookie to store your username and password. This is
so that you do not have to re-enter this information each time you
return to which.co.uk. If you have ticked 'remember me' and then
want to log out of which.co.uk, you will need to delete the cookie
from your browser.
Most web browsers automatically accept cookies, though you can set
most browsers to prevent this collection or access. If you do not
wish to use cookies while accessing our websites, you can change
the settings on your web browser to disable or delete cookies.
Further information about cookies, including how to delete them, is
available for Internet Explorer users, Firefox users and Safari
users or alternatively visit allaboutcookies.org for more detailed
advice on how to disable and enable cookies. If you disable your
browser's ability to set cookies, you may be unable to access some
areas of the Which? websites.
Cookies are sometimes used by our shopping partners, who are non
Which? companies, when you access their websites. You should be
asked by the third party company when you access their website
whether you agree to their use of cookies and your data for
commercial purposes according to their privacy policy.
Which?'s use of cookies is fully compliant with all United Kingdom
and EU data protection and data privacy regulations.
9 Third party opt-in policy
We do not make your data available to third party organisations for
their marketing purposes.
10 Third party websites
Where in the course of using our website you are directed to a
third party website, Which? shall not be responsible for that third
party's compliance with data protection legislation. Please ensure
you review the privacy policy and terms and conditions on any third
party website prior to inputting any personal data via their
website.
11 Information security over the internet
Transmission of data over the internet is not guaranteed to be
completely secure. Third parties may be able to intercept or access
your transmissions and/or private communications unlawfully. Which?
makes every effort to ensure the integrity of your personal
information which you provide to us but we cannot ensure or warrant
the security of any information you transmit to us.
12 Changes to this privacy policy
Any changes we may make to our Privacy Policy in the future will be
posted on this page and, where necessary, notified to you by other
appropriate means.
13 Contacting us
If you have any requests concerning your personal information or
any queries about this Privacy Policy, please contact us.