Holiday Advice
We all look forward to time away, but what happens if something goes wrong with the holiday that you book - whether it is a package or not?
If you have a holiday complaint and are wondering who is responsible when things go wrong and what can you do about it? What are your rights if you book independently? What can you claim for?
The way you buy a holiday can dramatically affect the legal
rights and protection you have should something go wrong.
If you buy a package holiday you can take action against the tour
operator that sold it to you if they make significant changes to
the holiday before you leave or there are problems while you are on
the holiday.
If you put together your own holiday which is classed as a package
you do not have as many rights and it may be more difficult to make
a claim as you may be having to chase a hotel owner based thousands
of miles away for compensation or fighting against an airline whose
liability can be restricted under EU Regulations.
Holiday Advice
Top Tips on Holiday Advice
- Report Problems - Make sure you report problems as soon they
arise. You have a duty to keep your losses to a minimum, and give
the holiday company the chance to put things right
- Always put your complaint in writing, ask in resort if there is a complaint form, make sure you sign and date it before handing it back to your holiday rep