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Utilities

As a consumer, when you enter in to a contract with a gas or electricity company, you are asking them as a customer to provide you with a service.

Gas and electricity suppliers are governed by the Supply of Goods and Services Act 1982, meaning that companies have to carry out their service with reasonable care and skill and within a reasonable period of time. 

If you have a dispute with your gas or electricity supplier, you may be entitled to claim compensation as set down in a supplier's fixed compensation scheme. If the utility company misses an appointment, cuts off elderly or vulnerable customers' supply or interrupts the supply of the service, you may be entitled to compensation, although the amounts are very modest.

If you have a dispute with your supplier over billing or the supply of the service, then you should follow the company's complaints procedure. If you do not receive a satisfactory response, then you can refer your complaint to Consumer Focus.

Consumer Focus however cannot deal with complaints about appliances or appliance services offered by the utility companies.