Home Improvements
Apart from actually buying a house, home improvements can be one of the biggest financial commitments that we take on. The work can be complicated and if the job isn't done properly, there can be serious consequences.
To avoid problems, you should always have a written agreement between you and the trader. Often the trader will have their own terms and conditions but, if they don't, it is important to draw up a basic agreement before the job starts. At the very least, you should have a written description of the work that will be done, a set price, start and finish date, and an agreement from the trader that if extra work is necessary, they will let you know so you can agree on revised terms.
Home Improvements
Top Tips on Home Improvements
Under the Supply of Goods and Services Act 1982, any home improvement work should:
- Be done using 'reasonable care and skill'. This doesn't mean
perfection but the standard you could expect from a reasonably
competent contractor.
- Materials used should be of 'of satisfactory quality' and 'fit
for their purpose'. This includes any goods supplied, for example
appliances for a new kitchen.
- Goods supplied must be 'as described'. For example appliances
ordered for a new kitchen should not just work properly, they
must be the specific make and model ordered, and must have all the
features promised.
- Be completed within a reasonable time, unless a specific time is agreed.