Which? Legal Service supports National Complaints Day
Which? Legal Service is supporting National Complaints Day on Friday 13 November 2009
Which? Legal Service warns that tighter returns policies, postal strikes and retailers going bust could leave Christmas shoppers who usually gloss over the 'boring' elements of shopping, such as reading the T&Cs, in danger of ending up out of pocket.For example, a Which?* survey found that up to four million people have placed orders with an online retailer that went bust before their goods were delivered, and at least 17 per cent of those didn't get their money back.
With this in mind, Which? Legal Service is supporting National Complaints Day. National Complaints Day is run by ComplaintCommunity™ and is dedicated to offering expert complaints advice and support to both consumers and organisations. The event is in its second year and is anticipated to be bigger and better than the first. This year's theme is shoppers' rights, and lawyers from Which? Legal Service will provide free legal advice on the day.
Steve Coyle, Head of Which? Legal Service, says: "Which? Legal Service has been committed to helping consumers get fair treatment for the past forty years. We're pleased to support National Complaints Day by offering free legal advice for people confused about their rights."
For more information, go to www.nationalcomplaintsday.com
* In July 2009, Which? asked 3,046 members of the public aged 16 or above about their experiences of buying from online shops that had since gone bust. The number of people who bought something from an online retailer which then went into administration (7% in the survey results) is between 3.1 and 4 million people, or between 6.4% and 8.2% of the GB 16+ population. 22% of those who bought something from an online retailer which then went into administration failed to get their money back, which equates to between 17% and 27% of the GB 16+ population.