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Consumer Rights Q&A - December 2011
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HELP US help you by giving us your feedback

We regularly achieve out of court settlements for our customers and relieve the stress of a legal battle for many more. Help us to improve our service and let others know about your success by giving us your feedback.

Here is just some of the feedback we've had from our satisfied customers:

July 11 - Mrs R

"Just a few words to pass on the results of my dispute with Essex Beds that Which? has been helping me with using the Sale of Goods Act provisions.

After several months of intransigence from Essex Beds I was advised by your legal team to contact the manufacturer of the mattress (Dorlux) within days they instructed Essex Beds to deliver free of charge a brand new replacement mattress.

This is now at home, in addition the defective mattress was taken away FOC, thanks again"