Which? has provided expert advice to consumers for over 50 years.
As an independent charity we are committed to protecting consumers’ rights and helping you get value for money and fair treatment.
Which? Legal Service offers unlimited professional legal advice by telephone from experienced lawyers at unrivalled value. Membership is like having your own team of lawyers to help you. We exist only to help you exercise your rights.
Why choose us?
- Unlimited access - call as often as you need to until your problem is resolved
- We offer practical jargon-free advice specific to your situation, not call centre scripts
- We provide telephone advice from the start of a claim to the court door
Visit our services pages to see how we can help with the following.
- Which? Will Writing Service
- Employment Advice
- Parking Tickets
- Neighbour disputes
- Tradesmen disputes
- Warranty Problems
- Tenancy Advice
- Consumer Advice for Sole Traders and Partnerships
- Going to Court
- Disputes with telecoms companies
- Problem with Gas & Electrcity Companies
- Flight Rights
- Holiday Advice
- Buying goods and services
- Car Buying Advice
- Car Servicing Advice
Jacko fans won’t all get refund, says Which?
Following the death of Michael Jackson, Which? Legal Service senior lawyer Peter McCarthy provides the following advice to people requiring refunds for tickets to his ‘This Is It’ concerts at London's 02 arena:
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Which? Legal Service enters wills market
Legal telephone advice line Which? Legal Service is to launch a will creation and checking service.
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Top Tips on Tradesmen disputes
Under the Supply of Goods and Services Act 1982 any home improvement work should:
- Be done using ‘reasonable care and skill’. This doesn’t mean perfection but the standard you could expect from a reasonably competent contractor.
- Materials used should be of ‘of satisfactory quality’ and ‘fit for their purpose’. This includes any goods supplied, for example, appliances as part of a new kitchen.
- Goods supplied must be ‘as described’. For example appliances ordered as part of a new kitchen should not just work properly, they must be the specific make and model ordered, and must have all the features promised.
- Be completed within a reasonable time, unless a specific time is agreed.
Peter Carr – Employment Law SpecialistPeter is one of our employment law specialists and deals solely with employment calls. He deals with many different cases on a range of employment issues from discrimination to dismissal.
Peter worked previously for the Fire Brigade as a retained fire-fighter and as a consumer rights advisor.
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